Privacy policy.

Effective Date: June 30, 2025

1. Introduction

Colego.ai (“we,” “us,” or “our”) is an AI-powered platform designed for enterprise customer service. This Privacy Policy explains how we collect, use, share, and protect personal data when you use our website, services, marketing efforts, and related platforms.

2. Personal Data We Collect

2.1 You Provide – Name, email, company, job title, phone, postal and IP-based location, marketing preferences.
2.2 Automatically Collected – IP address, browser/OS type, device identifiers, screen resolution, network carrier, pages visited, time on site, referrer URL, email open/click activity via tracking pixels, cookies, similar tracking technologies.
2.3 Third‑Party Sources – Public records, marketing/data providers, co‑marketing/event partners, service providers, business transaction partners (e.g. acquirers).

3. Tracking & Cookies

We use first‑party and third‑party cookies, session and persistent cookies, web beacons, and local storage to provide services, manage security, maintain login sessions, track service usage, send interest-based ads, and personalize communications. You can manage cookies via your browser settings.

4. Why We Use Your Data

  • Service Delivery – Support onboarding, features, operations

  • Security – Fraud prevention, system integrity, threat detection

  • Analytics & Product Development – Usage metrics, performance enhancements

  • Marketing – Promotional emails and events, interest-based advertising

  • Legal & Compliance – Respond to legal requests, enforce terms, protect rights

5. Sharing of Personal Data

We may share data with:

  • Service Providers – Hosting, analytics, CRM, email, marketing, support

  • Advertising Partners – For interest-based ads

  • Co‑Marketing/Event Partners

  • Professional Advisors – Legal, financial, auditing services

  • Legal/Government Authorities – For subpoenas, enforcement actions

  • Corporate Transactions – Asset sales, mergers, acquisitions

6. Cross‑Border Transfers

Your data may be transferred to the U.S. or other jurisdictions using standard contractual clauses or otherwise legally compliant mechanisms.

7. Security Measures

  • Encryption in Transit – TLS 1.2+ for all web traffic

  • Encryption at Rest – AES‑256 cryptographic protection

  • Network Security – Cloud-hosted infrastructure with virtual private clouds, firewalls, vulnerability scanning, NAT gateways for access

  • Physical security by Cloud provider (Azure/AWS)

  • Logging & Monitoring – We maintain audit logs covering all production activity, errors, and system alerts

8. Data Retention

Personal data is retained only as needed for operational purposes, compliance, dispute resolution, or legal obligations. After fulfilling purposes, data is securely archived or deleted.

9. Children

Our services are for individuals 18+. We do not knowingly collect data from minors. If notified, we will delete the data.

10. Your Rights & Choices

  • Marketing Opt‑Out – Unsubscribe links in email or by contacting us

  • Cookie Controls – Adjust via browser settings

  • Access, Correction, Deletion, Portability – Contact support@colego.ai

  • Withholding Required Data – May limit services functionality

11. Breach Notification

In the event of a confirmed breach involving personal data, we will investigate promptly and notify affected individuals and regulators as required by law.

12. Changes to This Policy

We may update this Privacy Policy at any time; effective date will be updated. Continued use constitutes acceptance.

13. Contact

Questions or data rights requests: support@colego.ai